Support
How can we help?
Contact Askli about study setup, audience or recruiting questions, checkout and payments, account access, or a Decision Review.
Email support@askli.chat. Include the study ID or review link when you have one. Do not send passwords, payment card details, or sensitive participant data.
Research and recruiting
Tell us what you were trying to learn, the audience you need, and where the journey stopped. We will help determine whether the exact audience is supported and what legitimate continuation is available.
Account and billing
For sign-in or checkout problems, include the email address on your Askli account and any non-sensitive error message. Never email card numbers or banking credentials.
Privacy or data requests
Use the same support address for account data, study export, or deletion requests. See the Privacy Policy for more information.